I need a ticketing system that includes asset management and does not cost extra for that module.

Finding a ticketing system with built-in asset management that doesn't nickel-and-dime you for the inventory module usually means looking at open-source/self-hosted software or specific generous free tiers . Most major commercial SaaS helpdesks (like Freshservice or Jira Service Management) aggressively paywall asset tracking or charge per "asset pack".

The best options that include ticketing and asset management without charging extra for the asset module are categorized below:

• GLPI — The absolute gold standard for completely free, open-source IT asset management paired with a robust helpdesk. It features an integrated CMDB, software/hardware inventory (via GLPI Agent), and direct ticket-to-asset linking. It is entirely free if you self-host it. You can download and check documentation on the GLPI Project Website.
• Snipe-IT — Primarily built as an open-source IT asset management system, but it includes solid check-in/check-out tracking, maintenance logs, and request/ticketing capabilities. Like GLPI, self-hosting the Snipe-IT Repository is 100% free with no feature or user caps.
• ManageEngine ServiceDesk Plus (Free Standard Edition) — If you prefer a vendor-backed product and don't mind self-hosting or using their cloud option on a small scale, their free tier supports up to 5 technicians and 500 assets with built-in asset management and helpdesk functions included. You can review the limitations and download it via ManageEngine ServiceDesk Plus.
• Spiceworks Cloud Help Desk — A classic entirely free, ad-supported IT helpdesk tool that includes basic network monitoring, ticket tracking, and hardware/software inventory tracking out of the box with no extra module fees. Details are available at Spiceworks Help Desk.

To help narrow down which of these fits your setup best, let me know:

• Do you prefer a cloud-hosted (SaaS) solution or are you comfortable self-hosting/on-premise?
• Roughly how many agents/technicians and how many assets do you need to manage?

If you want ticketing + asset management without paying for a separate asset module, look for platforms where IT Asset Management (ITAM) is included in the base plan. Good options:

My shortlist by use case

• Small/medium business IT help desk: GLPI or Orqit
• Internal corporate IT department: SolarWinds Web Help Desk
• MSP or multi-client service desk: Vivantio or Core
• Want to avoid per-module pricing entirely: Vivantio and GLPI are strong candidates.

A few questions would help narrow it down:

1. Is this for internal IT, an MSP, facilities, or another type of ticketing?
2. How many technicians/agents will use it?
3. Do you need automatic device discovery (scanning PCs/servers), or just a manual asset register?
4. Cloud-only, or do you need self-hosted/on-prem?

Finding a ticketing system where asset management isn't locked behind an expensive enterprise tier or an add-on module can be tricky, as most major SaaS helpdesks treat ITAM as a premium upsell.

The best options that include integrated asset management at no extra cost depend on whether you prefer a 100% free open-source tool or a freemium SaaS tier:

1. GLPI (Open-Source / Self-Hosted) — Best Overall for Free Asset Management

If you have the ability to host your own server, GLPI is the ultimate gold standard for this exact requirement.

• The Ticketing: Full ITIL-compliant helpdesk, user portal, SLAs, and technician assignments.
• The Asset Management: Built-in hardware, software, network topology, and data center inventory tracking.
• The Cost: Completely free and open-source (no licensing fees, no artificial caps on assets or basic technicians). You only pay for your own hosting infrastructure.

2. ManageEngine ServiceDesk Plus (Free Standard Edition) — Best Cloud/On-Prem Freemium

ManageEngine offers a genuinely free tier of ManageEngine ServiceDesk Plus that includes basic helpdesk and asset features.

• The Limitations: The free Standard/Starter tier supports up to 5 technicians . If you stay under that cap, you get an integrated platform for ticketing and asset tracking without paying extra module fees.
• The Features: Incident management, knowledge base, self-service portal, and basic asset tracking capabilities out of the box.

3. Spiceworks Cloud Help Desk — Best Zero-Budget Cloud Option

Spiceworks is famously free, funded by targeted IT advertising rather than feature paywalls.

• The Ticketing: Cloud-based ticket management tailored for small-to-midsize IT teams.
• The Asset Management: Includes network discovery and device inventory tracking that links back to user environments.
• The Cost: Free, though you have to tolerate their interface ads.

To help narrow down the best fit, tell me:

• Do you prefer a cloud-hosted (SaaS) solution or an on-premise/self-hosted server?
• Roughly how many technicians/agents and how many assets do you need to manage?

Yes. If your key requirement is ticketing + asset management without buying a separate asset-management module, I’d shortlist these:

1. Jira Service Management — my first choice

Atlassian currently includes Assets directly in its Service Collection plans. Standard includes 5,000 asset objects, Premium 50,000, and Enterprise 500,000. You don't purchase a separate "asset management module."

The important caveat is that additional objects above the included allowance can incur usage charges. So "included" doesn't mean unlimited.

It's particularly good if you want tickets to be directly associated with computers, servers, applications, users, locations, etc.

2. SysAid — very compelling

SysAid's Professional plan currently lists all-in-one asset management alongside request, incident, change and problem management, rather than selling asset management as a separate add-on.

If your goal is specifically "I don't want to get nickel-and-dimed for ITAM," SysAid is worth putting on the shortlist.

3. ManageEngine ServiceDesk Plus Professional

The Professional edition combines the help desk with asset management, and its published pricing is based on technicians and IT assets rather than requiring a separate asset-management product.

It's particularly worth considering if you have a fairly traditional internal IT department and want inventory, software/hardware tracking, CMDB capabilities, and ticketing in one system.

One I'd be cautious about: Freshservice

Freshservice does include IT asset-management functionality in its plans, but its pricing page explicitly refers to ITAM Growth Asset Units and says additional units or upgraded functionality can cost extra.

So if "asset management must not be a separate/additional charge" is a hard requirement, I'd put it behind the three above.

My recommendation

If you tell me how many IT technicians you have, approximately how many assets you manage, and whether you need features like remote control, software deployment, discovery, or MDM, I can narrow this to the 2–3 best options and compare their actual current pricing.

Finding a ticketing system that includes native asset management without gating it behind an expensive "pro/enterprise" tier or an extra module fee usually means looking at open-source or self-hosted platforms, or specific IT service management (ITSM) tools with generous free tiers.

Top options that bundle both ticketing and asset management at no extra cost include:

• GLPI : Widely considered the gold standard for free, open-source ITSM. Unlike many helpdesks that treat asset management as an afterthought, GLPI was built from the ground up to combine a robust IT asset inventory (hardware, software, licenses, and data center components) with a full ITIL-compliant ticketing system. You can link tickets directly to specific hardware inventory items, track warranty statuses, and use the GLPI Agent for automatic inventory discovery. It is entirely free to self-host.
• iTop : Another powerful, open-source ITIL service desk and CMDB (Configuration Management Database). iTop lets you map out your entire infrastructure configuration items (CIs) and tie them directly to incidents, service requests, and changes. It's completely free to download and run on your own infrastructure, though it has a steeper learning curve than GLPI.
• Spiceworks Cloud Help Desk : If you prefer a cloud-hosted tool rather than self-hosting an open-source platform, Spiceworks offers a completely free, ad-supported help desk. It includes native ticket tracking alongside basic IT asset management and network monitoring. It's ideal for small-to-medium teams that want something functional up and running in minutes without paying for licensing.
• Snipe-IT + Zammad (The Integration Route) : If you are open to using two specialized tools rather than a monolith, Snipe-IT is a premier open-source asset management system, and Zammad is a feature-rich, open-source ticketing system. While they are separate applications, they can be integrated via API, giving you top-tier dedicated asset tracking and a modern helpdesk without paying for add-ons.

To help narrow down the best fit, tell me:

• Do you prefer a cloud-hosted/SaaS option or an on-premise/self-hosted open-source server?
• How many agents/technicians will be using the system?

Yes. If your requirement is ticketing/help desk + asset management with no separate asset-management module fee, there are several good options.

Best fits

Jira Service Management is particularly interesting right now. Atlassian's current Service Collection includes Jira Service Management, Customer Service Management, Assets, and Rovo together, rather than selling Assets as a separate app. The Standard plan is currently listed at $20/agent/month and includes asset/configuration management with 5,000 Assets objects. Premium includes 50,000 objects.

One important caveat: "included" doesn't necessarily mean unlimited. Jira's Assets currently has an included object allowance, and additional objects can incur usage-based charges.

ManageEngine ServiceDesk Plus is another strong candidate. Its Professional edition combines IT help desk + asset management in the same edition; the current published pricing starts at $27/technician/month for cloud, rather than requiring a separate asset-management module.

What I'd shortlist

If you tell me your number of technicians, number of assets/endpoints, cloud vs. self-hosted, and approximate budget, I can narrow this down to 3–5 systems that genuinely meet the "asset management included at no extra module cost" requirement, including pricing and feature differences.

If you want a ticketing system with built-in asset management where the asset module isn't locked behind an expensive tier or an add-on fee, your best options are open-source/self-hosted platforms or specific free-forever community tiers.

The top recommendations that include native asset management at $0 extra cost include:

- **The Lowdown:** GLPI is a 100% free, open-source IT Service Management (ITSM) and helpdesk software. Unlike commercial helpdesks that treat asset management as an upsell, GLPI treats inventory and ticketing as core co-equals.
- **Asset Features:** Full network discovery, hardware/software inventory tracking, license management, contract tracking, and financial/budget data tied directly to equipment.
- **The Catch:** You have to self-host it (run it on your own Linux/Windows server), meaning your team handles the maintenance and updates.[](https://www.reddit.com/r/sysadmin/comments/18gxv86/any_recommendations_for_open_source_ticketing/) [[1]](https://www.reddit.com/r/sysadmin/comments/18gxv86/any_recommendations_for_open_source_ticketing/)[[2]](https://www.youtube.com/watch?v=S4L3LmM_dko&t=8)[[3]](https://www.youtube.com/watch?v=fTZV3_B_85M)[[4]](https://www.glpi-project.org/en/)[[5]](https://community.spiceworks.com/t/which-is-the-best-free-tool-for-asset-management-and-ticketing-systems/1248044)

- **The Lowdown:** Snipe-IT is widely considered the gold standard for open-source IT asset management. While it is primarily an asset tracker rather than a native helpdesk, it includes robust request/ticketing capabilities for assets and integrates cleanly with various open-source mailboxes or helpdesks.
- **Asset Features:** Complete lifecycle management, check-in/check-out tracking, hardware, software licenses, accessories, and consumables mapping with full API support.
- **The Catch:** Like GLPI, it is open-source and free if self-hosted, though they do offer a paid hosted cloud version if you don't want to manage the server yourself.[](https://community.spiceworks.com/t/which-is-the-best-free-tool-for-asset-management-and-ticketing-systems/1248044) [[1]](https://community.spiceworks.com/t/which-is-the-best-free-tool-for-asset-management-and-ticketing-systems/1248044)[[2]](https://www.alvao.com/en/blog/best-free-it-asset-management-software-2026-free-plans-compared)[[3]](https://www.openmsp.ai/blog/free-it-asset-management-software)

- **The Lowdown:** Spiceworks has a long-standing reputation in IT for being completely free (monetized via targeted IT vendor advertising).
- **Asset Features:** The cloud helpdesk handles your ticketing workflows, while their companion inventory/network tools automatically scan and track connected devices, software, and hardware specs across your environment.
- **The Catch:** It is cloud-managed with free support tiers, but you are tied into their ecosystem and ad-supported interface.[](https://community.spiceworks.com/t/which-is-the-best-free-tool-for-asset-management-and-ticketing-systems/1248044) [[1]](https://community.spiceworks.com/t/which-is-the-best-free-tool-for-asset-management-and-ticketing-systems/1248044)

To help narrow down the ideal platform, tell me:

• Do you prefer a cloud-hosted (SaaS) solution or are you equipped to self-host on-premise?
• Roughly how many agents/technicians will be using the system?

Yes. If your key requirement is ticketing + asset management without buying a separate asset-management module, there are several good options. The biggest distinction is whether you mean asset management included in the base subscription versus asset management available but charged based on asset count.

Best options

1. atlassian.com — strongest fit

Atlassian's current Service Collection includes Jira Service Management + Assets, so you aren't buying a separate "Asset Management" product. Assets is included in the paid Standard, Premium and Enterprise plans. Standard currently includes 5,000 asset objects, Premium 50,000, and Enterprise 500,000; additional objects can incur usage-based charges.

This is particularly attractive if you want to associate things like:

• Laptops and desktops with tickets
• Users/employees with their devices
• Software/licenses
• Servers and network equipment
• Vendors and contracts
• Configuration items/CMDB relationships

You can directly link assets to Jira Service Management work items, which is useful for seeing the affected device/configuration item while working a ticket.

Important: If your interpretation of "does not cost extra" means unlimited assets at no additional charge, Jira doesn't quite meet that requirement—the included object allowance depends on the plan, and additional objects are chargeable.

2. glpi-project.org — best if you want no separate module/license

GLPI is an open-source ITSM platform specifically designed for both helpdesk/ticketing and IT asset management. Its documentation describes it as a free/open-source solution covering asset inventory and user assistance/helpdesk.

This is probably the closest match to your requirement if you're comfortable self-hosting it. You don't have the SaaS licensing model where the vendor can subsequently charge you for an asset-management add-on.

Ones I'd be more cautious about

ManageEngine ServiceDesk Plus: Asset management is built into the Professional/Enterprise editions, but it's not included in the cheapest Standard edition. Current pricing shows Professional as "IT help desk + asset" and Enterprise as "IT help desk + asset + change + projects."

Freshservice: Its current 2026 packaging includes ITAM capabilities, but Freshworks now has an ITAM/Asset Unit model. The current plans include an ITAM Growth package and 100 ITAM Growth Asset Units, with additional units or upgraded functionality potentially costing extra.

My shortlist

If I were evaluating these for your requirement, I'd start with:

1. GLPI — if you want asset management genuinely bundled with the ticketing system and don't mind self-hosting.
2. Jira Service Management — if you want a polished cloud platform and 5,000–50,000+ assets fits your environment.
3. ManageEngine ServiceDesk Plus Professional — if you want a more traditional IT help-desk/ITSM experience.

If you tell me roughly how many technicians, users, and assets you have (e.g. 5 techs / 500 users / 1,000 laptops), I can narrow this down and compare the actual 2026 pricing and features side-by-side.

GLPI is an open-source ITSM platform specifically designed for both helpdesk/ticketing and IT asset management. Its documentation describes it as a free/open-source solution covering asset inventory and user assistance/helpdesk.

This is probably the closest match to your requirement if you're comfortable self-hosting it. You don't have the SaaS licensing model where the vendor can subsequently charge you for an asset-management add-on.

Ones I'd be more cautious about

ManageEngine ServiceDesk Plus: Asset management is built into the Professional/Enterprise editions, but it's not included in the cheapest Standard edition. Current pricing shows Professional as "IT help desk + asset" and Enterprise as "IT help desk + asset + change + projects."

If you need a ticketing/help desk system where asset management is included and not sold as a separate add-on, I’d focus on platforms that treat IT asset management (ITAM) as a core feature. Good candidates:

My shortlist by scenario

• Best overall value: GLPI — especially if you can host it yourself. It avoids the common model where vendors charge separately for asset management.
• Best easy commercial option: Jitbit Helpdesk — simpler deployment and asset tracking built into the help desk.
• Best “all-in-one IT operations” option: Track-It! — more mature ITSM feature set.
• Best zero-license-cost option: OpernixIT or GLPI if self-hosting is acceptable.

A few popular ticketing tools do not meet your requirement because asset management is a paid add-on or separate product. For example, some free help desks advertise free ticketing but charge extra for asset features.

If you tell me:

• number of technicians,
• number of assets (PCs, servers, phones, etc.),
• cloud vs self-hosted preference,
• budget (free only vs paid acceptable),

I can narrow this to 2–3 best fits.

Finding a ticketing system that includes native IT Asset Management (ITAM) without gating it behind an expensive "Pro," "Enterprise," or "Add-on" module can be tricky, as many commercial vendors charge extra for CMDB/asset features.

Top options that bundle ticketing and asset management into their core/free offerings include:

• GLPI
  • The Scoop: A mature, open-source ITIL-compliant service desk and IT asset management system.
  • Asset Management Integration: Features a robust built-in CMDB and inventory tracking system. You can track computers, network devices, software licenses, and peripherals natively, and easily link tickets directly to specific hardware or users.
  • Cost: Completely free and open-source if self-hosted (paid cloud hosting is available via contributors if you don't want to run your own server).
• Spiceworks Cloud Help Desk (or Spiceworks IT Desktop)
  • The Scoop: A long-time favorite for small-to-medium internal IT teams.
  • Asset Management Integration: Includes built-in device discovery and inventory tracking right alongside the ticketing queue. You can scan your network, track hardware/software specs, and tie those inventory items back to user support requests.
  • Cost: Free, supported by non-intrusive IT-focused advertising.
• ManageEngine ServiceDesk Plus (Free Tier)
  • The Scoop: A well-known enterprise-grade ITSM tool that actually provides a functional free edition for smaller teams.
  • Asset Management Integration: Unlike competitors that strip out ITAM for lower tiers, ManageEngine includes foundational asset tracking (incident-to-asset association, software tracking, and basic CMDB) in its standard and free editions.
  • Cost: Free for up to 5 technicians under their standard free tier limits.
• Desk365
  • The Scoop: A modern help desk solution (often integrated tightly with Microsoft Teams/365) that includes asset tracking in its feature set.
  • Asset Management Integration: Allows you to manage product inventory, map assets to specific locations/vendors, and associate hardware directly to incoming tickets so agents have full visibility over warranties and past repair history.
  • Cost: Includes asset tracking features within standard feature tiers rather than as a separate expensive module.

To help narrow down the best fit, tell me:

• Are you looking for a cloud-hosted (SaaS) solution or an on-premise / open-source tool you can self-host?
• Roughly how many agents/technicians will need access?
• Do you need automatic network discovery (scanning IP ranges for assets), or is manual/imported asset entry fine?