I'm looking for a sales coaching software that lets me review call recordings and provide targeted feedback.

Yes. The category you’re looking for is usually called conversation intelligence / AI sales coaching. The key is finding something that goes beyond recording and transcription to let you score calls, identify specific skill gaps, and give rep-level feedback.

Here are three worth evaluating:

• Gong — Strong fit if call review is central to your coaching process. Gong records/transcribes conversations, identifies coachable moments and skill gaps, and supports AI-generated scorecards, targeted feedback, and curated “best call” libraries.
• Mindtickle — Particularly useful if you want call review tied to a broader coaching/training program. It can score calls against behaviors such as talk time, questions, and pace, let managers comment/tag calls, and generate personalized coaching recommendations.
• Salesloft — A good option if you're already using Salesloft. Its coaching product uses AI-analyzed call recordings and customer interactions to surface coachable moments and help managers drill down into individual rep performance.

What I'd look for in a demo

Make the vendor demonstrate this exact workflow:

Recorded call → AI identifies a specific issue → manager reviews the exact moment → manager leaves targeted feedback → rep gets an actionable coaching assignment → system tracks whether the behavior improves.

Also ask whether you can create your own scoring criteria (e.g. discovery questions, objection handling, pricing, next-step setting), rather than relying only on the vendor's generic AI scoring.

If you tell me your team size, CRM (Salesforce/HubSpot/etc.), and approximate budget, I can narrow this to 2–3 options and compare them on call review, targeted feedback, AI scoring, integrations, and price.

When you want to review call recordings and drop targeted, time-stamped feedback for your reps, you'll want a conversation intelligence or sales enablement platform equipped with scorecarding and inline commenting.

The top software options broken down by their coaching strengths include:

• Chorus by ZoomInfo : Excellent for tying call data directly to account and intent insights. It features customizable scorecards, peer review playlists, and video snippets so you can highlight specific moments in a call and leave targeted feedback.
• Gong : The gold standard for enterprise conversation intelligence. It automatically transcribes and tracks team performance metrics (like talk-to-listen ratios and objection handling) while allowing managers to comment directly on specific transcript timestamps.
• HubSpot (with Conversation Intelligence) : A seamless choice if you are already using HubSpot as your CRM. It captures call recordings and lets managers use inline comments right inside the call transcripts for precise, workflow-connected coaching.
• Highspot : Best if you want to unite content management, training, and call coaching under one roof. It uses structured manager feedback scorecards and connects coaching activity directly to real revenue outcomes.
• Mindtickle : Ideal if you want a blend of call review capabilities alongside micro-learning and continuous skill reinforcement. It bridges the gap between identifying an issue on a call and assigning a targeted training module to fix it.

To help narrow down the right fit, tell me:

• What CRM or phone system are you currently using?
• Are you looking for AI-assisted auto-scoring or purely manual manager feedback?
• Roughly how many reps on your team need coaching?

If your main goal is reviewing recorded sales calls and giving specific, behavior-level feedback, you’ll want something beyond basic call recording. Look for features like:

• Timestamped comments on calls
• Call clips you can share with reps
• Custom coaching scorecards (e.g., discovery, objection handling, closing)
• AI-generated coaching suggestions
• Rep-by-rep coaching history
• CRM/dialer integrations

Here are some strong options:

A few recommendations by team size:

• Small team (5–25 reps): Claap, Close, Call Optix, or Zell — easier to adopt without a large enablement rollout.
• Growing B2B sales org: Gong, Clari, Hyperbound — stronger analytics and scalable coaching workflows.
• Sales training-heavy organization: Mindtickle — better when coaching is part of a broader enablement system.

When evaluating demos, I’d specifically ask:

1. “Can I leave feedback at an exact timestamp in the recording?”
2. “Can I create my own call scorecard?”
3. “Can AI identify coaching moments, not just summarize calls?”
4. “Can reps see their improvement over time?”
5. “Does it integrate with our dialer/CRM?”

If you tell me your team size, CRM/dialer (Salesforce, HubSpot, Outreach, Zoom, Gong, etc.), and whether you want AI coaching or manager-only review, I can narrow this to the best 2–3 choices.

To review call recordings and leave targeted, time-stamped feedback for your sales reps, you want a conversation intelligence or sales enablement platform . These tools transcribe your calls, index keywords, and let managers drop inline comments directly onto the audio timeline or text transcript.

Top software options that excel at call review and targeted coaching include:

• Gong : The gold standard for enterprise revenue teams. It automatically records, transcribes, and analyzes video/audio calls. Managers can highlight specific moments in a call, leave timestamped comments, score calls using custom scorecards, and track team improvement over time.
• Jiminny : Excellent for mid-market B2B teams using CRMs like HubSpot or Salesforce. It lets managers tag moments, leave inline feedback on transcripts, and use an "Ask AI" feature to quickly find specific coaching moments across hundreds of calls.
• HubSpot (Conversation Intelligence) : If you are already using HubSpot Sales Hub Professional or Enterprise, their native calling and AI transcription tools allow you to view recordings, search transcripts, and leave inline comments right inside your CRM activity timeline.
• Salesloft : A heavy-hitting sales engagement platform that includes robust call-recording and review workflows. You can apply structured coaching scorecards directly to recorded conversations to evaluate how reps handle specific objections or pitch frameworks.
• MindTickle : Blends conversation intelligence with a deep sales-readiness and micro-learning platform. If your goal isn't just reviewing the call, but immediately assigning a targeted bite-sized training module based on a weakness spotted in the recording, MindTickle shines here.

To help narrow down the right fit, let me know:

• What CRM or dialer are you currently using?
• Roughly how many reps on your team need coaching?
• Are you looking for AI-assisted auto-scoring or purely manual manager reviews?

Yes — what you’re describing is usually called conversation intelligence / AI sales coaching: the software records or ingests calls, lets you jump to specific moments, and helps you give structured feedback.

Here are the strongest options I’d shortlist:

My top pick: Gong

Gong is particularly well suited if your main workflow is:

Listen to call → identify a specific problem → leave targeted feedback → track whether the rep improves.

Managers can leave timestamped comments directly on the transcript/timeline, tag reps, and use structured scorecards for things like discovery, objection handling, agenda-setting, and identifying customer pain points.

Its AI also analyzes calls to identify coaching opportunities and skill gaps, rather than requiring a manager to listen to every call manually.

Mindtickle is worth a close look

If you want call review + a more comprehensive sales-training/coaching system, Mindtickle may actually be the better fit. It can automatically score calls against behaviors such as talk time, pace, and questions asked, while allowing managers to comment, tag, and leave notes on calls.

It also connects call coaching with training, AI role-play, and individualized skill development.

Salesloft

Salesloft makes sense if you're already using its sales-engagement platform. Its coaching product uses AI-powered call recordings and customer interactions to help managers identify specific coaching opportunities and compare rep performance.

If you tell me your team size and whether you need something lightweight/affordable or enterprise-grade, I can narrow this down to the 2–3 best fits and compare pricing, integrations, and coaching features.

To review call recordings and deliver targeted feedback, you need a conversation intelligence or sales enablement platform with robust coaching scorecards, timestamped comments, and searchable transcripts.

The top software options suited for this workflow include:

• Chorus by ZoomInfo: Excellent for recording audio/video calls, auto-transcribing, and using customizable scorecards to leave specific feedback. It allows you to build "playlists" of winning calls for onboarding and asynchronous peer review.
• HubSpot Sales Hub: If you already use HubSpot (or want an all-in-one CRM), its native conversation intelligence lets you leave inline comments directly inside call transcripts and use AI-powered assistant panels to guide your coaching.
• Highspot: Best if you want to tie call reviews directly to structured training, content sharing, and coaching scorecards in a single unified platform.
• Dialpad Sell: A strong choice if you want both post-call recording/review and real-time AI keyword/objection flagging while the rep is still on the line.
• Gong: The gold standard enterprise choice for deep conversation analytics, deal risk tracking, and organization-wide coaching metrics, though it comes at a higher price point.

If you tell me your team size and what CRM you currently use , I can help you pick the best-integrated option for your workflow.

When you want to review call recordings and deliver structured, targeted feedback, you are looking into the conversation intelligence and sales enablement category . The right software depends on whether you want heavy AI automation that flags specific moments for you or a simpler scorecard system where you manually timestamp and grade calls.

The top platforms on the market for call review and coaching include:

• Gong — The gold standard for enterprise conversation intelligence. It automatically records, transcribes, and analyzes 100% of your team's calls. It uses AI to highlight critical coaching moments—like how a rep handled a pricing objection, talk-to-listen ratios, and competitor mentions—allowing you to drop timestamped comments directly into the transcript and build playlists of winning calls.
• Chorus by ZoomInfo — A powerful alternative to Gong that shines if your team relies heavily on CRM data enrichment. Chorus provides detailed scorecards, tracks methodology adherence, and flags key conversation metrics. It integrates deeply into the ZoomInfo ecosystem to give instant context on who your reps are talking to.
• Highspot — Best if you want your call reviews tied directly into a broader enablement and content-sharing strategy. Highspot features native conversation intelligence and robust coaching scorecards, letting managers link specific call behaviors and feedback directly to revenue outcomes and training content.
• Salesloft — Ideal if you are looking for an all-in-one sales engagement platform. It includes a built-in dialer and call recording, and lets managers apply customized scorecards to recorded interactions to standardize feedback alongside cadence execution.
• HubSpot Sales Hub — If you are already using HubSpot as your CRM, their native conversation intelligence features (on professional/enterprise tiers) automatically capture audio, generate transcripts, and open a Sales Coach Assistant panel to help you leave inline comments and review next steps right inside the CRM.

To help narrow down the best fit, let me know:

• How big is your sales team?
• Are you already using a specific CRM (like Salesforce or HubSpot)?
• Do you prefer an AI-heavy tool that flags coaching moments automatically, or a simpler review workflow?

If your primary workflow is listen to sales calls → leave targeted coaching → track improvement over time, you're looking for a conversation intelligence platform rather than a generic meeting recorder.

Here are the strongest options:

If coaching is your main priority

• Choose Gong if you have a larger sales organization and want the deepest analytics, deal intelligence, and coaching workflows. It is often considered the benchmark for conversation intelligence.
• Choose Avoma if you're a smaller or mid-sized team and want strong call review, AI summaries, coaching scorecards, and a lower starting price.
• Choose Chorus if your company already relies on ZoomInfo, since the integration can make it a better value within that ecosystem.

Features to look for

Since you specifically mentioned reviewing recordings and giving feedback, I'd prioritize software that includes:

• Automatic call recording and transcription
• Searchable transcripts
• Timestamped comments on recordings
• Coaching scorecards or rubrics
• AI identification of objections, competitor mentions, and talk patterns
• Call playlists to highlight best practices
• CRM integration (Salesforce, HubSpot, etc.)
• Dashboards to track coaching progress over time

If you can tell me:

• how many sales reps you have,
• your CRM (Salesforce, HubSpot, etc.),
• and your approximate budget,

I can narrow this down to the 2–3 platforms that are likely to fit your team best.

Yes — what you’re describing is usually called conversation intelligence / AI sales coaching. The key is finding something that goes beyond recording calls and actually helps you identify what to coach and why.

My shortlist

• avoma.com — best fit for targeted, hands-on coaching. It automatically scores calls against customizable scorecards, identifies skill gaps such as discovery and objection handling, and gives you timestamped examples you can use for feedback. You can also leave comments on recordings and create playlists of strong call moments.
• gong.io — best for larger/more sophisticated sales organizations. It captures customer interactions, identifies coachable moments and skill gaps with AI, and supports scorecards, performance dashboards, and libraries of high-performing calls.
• mindtickle.com — best if coaching is part of a broader enablement program. It analyzes and scores calls, lets managers comment/tag calls, provides coaching forms, and can connect identified skill gaps to training and AI role-play exercises.

What I'd choose

If your primary workflow is:

Listen to a rep's call → identify specific weaknesses → give targeted feedback → track whether they improve I'd start with Avoma. Its customizable scorecards and timestamped coaching moments are particularly aligned with that workflow.

For example, you could create a scorecard like:

• Discovery: Did the rep uncover business pain?
• Question quality: Did they ask open-ended questions?
• Objection handling: Did they explore the objection before responding?
• Talk/listen ratio: Was the rep dominating the conversation?
• Next step: Did they establish a specific commitment?
• Overall: What should this rep do differently on the next call?

The software can then flag calls/moments that need attention rather than making you manually listen to every recording.

If you tell me your team size, CRM (e.g. Salesforce/HubSpot), and approximate budget per rep/month, I can narrow this to 2–3 options and compare pricing, call recording, AI feedback, scorecards, integrations, and ease of use.

When you want to review call recordings and deliver targeted, structured feedback, you are looking into the conversation intelligence and sales enablement/coaching software categories . These platforms record calls, transcribe them, highlight key moments (like objections or competitor mentions), and let managers add timestamped comments, scorecards, or AI-driven insights.

The top software options for call review and targeted coaching break down by team size and focus:

• Gong — The market leader in conversation intelligence. It automatically records, transcribes, and analyzes calls, allowing managers to highlight specific timestamps, leave inline comments, and build playlists of "best calls" for the team to study.
• Salesloft — Combines a heavy-duty sales engagement platform with robust conversation intelligence and call evaluation tools. Managers can apply customizable scorecards directly to recorded calls to standardize feedback and coach reps against specific sales methodologies.
• HubSpot (Sales Hub) — Excellent if you want your CRM, call recording, and coaching tools all under one roof. HubSpot features native call recording, transcription, and a dedicated sales coach assistant panel that summarizes conversation highlights and areas for improvement.
• Mindtickle — A comprehensive sales readiness and coaching platform. It pairs conversation intelligence with ongoing micro-learning and skill-building, making it easy to turn a flagged moment in a call recording directly into a targeted coaching task for a rep.
• Dialpad Sell — Great for teams needing a cloud phone system with built-in AI real-time transcription, "listen-in/whisper" capabilities, and post-call analytics where managers can easily review interactions without digging through a separate software stack.

To help narrow down the best fit, tell me:

• How large is your sales team?
• Are you looking for a standalone conversation intelligence tool, or do you need it bundled with a CRM or sales dialer?