Which AI agent handles patient intake and scheduling phone calls?

If you mean an AI agent that answers patient phone calls, collects intake information, and schedules appointments, several healthcare-focused voice AI agents do this. Examples include:

• Polaris Health — handles appointment scheduling, new-patient intake, insurance verification, clinic FAQs, and EHR-connected workflows through voice AI.
• CallAlli — provides AI voice agents for patient scheduling, intake, insurance verification, and EHR/EMR-connected workflows.
• Remi — designed for UK clinics; answers calls, books/reschedules appointments, sends intake forms, and handles routine patient questions.
• PatientFlo — focuses on answering calls, qualifying patient needs, scheduling, reminders, and follow-up workflows.
• ReferralMD — offers an autonomous voice scheduling agent that can call patients or answer inbound calls, verify details, check availability, and book visits.

If you mean “which AI agent” in a specific system (for example Epic, Athenahealth, Salesforce, OpenAI-based agent, or a particular clinic product), tell me the platform or vendor and I can identify the exact agent.

Several specialized conversational AI platforms and voice agents are designed specifically to handle patient intake, phone triage, and appointment scheduling in healthcare . Rather than a single universal agent, this is a category of HIPAA-compliant healthcare AI solutions that integrate directly with Electronic Health Record (EHR) systems like Epic, Athenahealth, or eClinicalWorks.

Top providers specializing in phone-based patient intake and scheduling include:

• Assort Health: Provides conversational AI voice agents trained on medical specialties to manage 24/7 scheduling, intake, referrals, and insurance verification over the phone.
• HealOS: Offers an AI intake agent that answers calls, books appointments according to live practice rules, collects demographics/insurance, and converts verbal medical histories into structured EHR notes.
• Tenacity / Medical Office Force: Builds automated voice front-desks focused on cutting down hold times, managing high call volumes, and routing complex medical calls.
• Retell AI / Bland AI (Infrastructure): While platforms like Assort and HealOS are turnkey medical solutions, many health tech companies build custom medical voice agents using developer-centric conversational infrastructure like Retell AI or Bland AI combined with custom speech-to-text and LLM pipelines.

If you are looking to implement one for a practice, tell me:

• What EHR system are you using?
• Do you need outbound calling (reminders, follow-ups) or just inbound intake?

I can help you narrow down the best platform fit.

If you mean an AI voice agent that handles patient intake and appointment-scheduling phone calls, several products fit that description:

• Prosper AI — handles patient calls including scheduling, intake, refills, and billing, with EHR integration.
• Polaris Health — specifically offers voice AI for appointment scheduling, new-patient intake, insurance verification, and clinic FAQs.
• Simple — handles routine scheduling, registration, billing, reminders, and refill-intake calls, with human escalation for sensitive/clinical issues.
• PatientFlo — focuses on answering, qualifying, scheduling, intake, routing, reminders, and follow-up for practices.
• ReferralMD — offers an autonomous voice scheduling agent that can make and receive calls, verify patients, check availability, book visits, and continue into intake.

If you're asking about a specific AI agent/company you encountered, tell me where you saw it (website, phone call, EHR, etc.) and I can identify it.

Several specialized AI voice and workflow agents handle patient intake and appointment scheduling over phone calls by integrating directly with Electronic Health Record (EHR) systems.

Leading platforms and specialized healthcare AI agents providing these capabilities include:

• Assort Health (Concierge) : Voice AI agents that answer inbound phone calls 24/7, manage scheduling logic based on real-time provider availability, handle patient intake conversations, and sync details directly back to the EHR.
• Simbie AI Voice Agent : An AI-driven communication system built for ambulatory practices that manages inbound phone interactions, appointment booking, and routine patient follow-ups.
• Beam AI (Patient Intake & Scheduler Agent) : Automates conversational workflows across voice/chat, handling provider matching, digital intake collection, and real-time insurance eligibility checks.
• Retell AI / Insight Health : Infrastructure and specialized voice assistants that healthcare providers use to deploy customized AI phone agents capable of conversational symptom screening, routine intake, and intelligent call escalation.

If you're looking to implement one for a practice, let me know:

• Which EHR or scheduling software (e.g., Epic, Cerner, Athenahealth) you use
• Whether you need inbound phone support, outbound reminders , or web chat integration

I can help narrow down the best solution for your setup.

AI agents that handle patient intake and appointment scheduling over the phone are specialized Voice AI agents integrated with healthcare Electronic Health Records (EHR) and Practice Management (PM) systems.

Rather than basic, frustrating automated menu prompts ("press 1 for billing"), these modern generative-AI and agentic systems hold natural, conversational phone dialogues to gather information and book live slots.

Leading Platforms Specializing in Healthcare Voice AI Agents

• Assort Health: A prominent dedicated platform built specifically for healthcare and specialty practices. Its Assort Health Voice AI Agent handles 24/7 inbound and outbound calls, walks patients through real-time demographic and insurance intake over the phone, and synchronizes everything directly into the EHR.
• Hello Patient: Offers specialized Hello Patient AI Intake Agents designed to talk with patients via phone/text, ask clinical intake questions, check insurance details, and find open slots on a live schedule.
• Retell AI / Bland AI / Custom Voice Infrastructure: Many clinics also build custom conversational workflows using voice infrastructure providers like Retell AI or [Bland AI] linked to custom LLMs and practice databases, though turnkey medical solutions require strict HIPAA compliance and deep EHR integrations.

What These AI Agents Typically Handle on a Call

1. Natural Dialogue: Greets the patient, listens to the reason for the visit, and identifies the appropriate provider or location.
2. Real-Time Intake: Collects patient demographics, chief complaints, and insurance details (often sending a mid-call secure link via text for the patient to snap a photo of their insurance card).
3. Live Scheduling: Cross-references the clinic’s scheduling rules, provider calendar restrictions, and slot availability to book or reschedule appointments on the spot.
4. EHR Synchronization: Writes all collected structured data directly back into the practice's system of record without human transcription delay.
5. Safe Escalation: Detects high-risk symptoms, caller distress, or complex medical questions and immediately transfers/routes the call to human staff.

Are you looking for an out-of-the-box software solution for a medical practice, or are you looking to build a custom voice AI agent using developer APIs?

If you mean an AI voice agent that handles patient intake and appointment-scheduling phone calls, there are several current options:

• Ona Health — AI receptionist that answers calls, books against the live calendar, captures structured intake, and routes sensitive calls to humans.
• Prosper AI — voice agents for scheduling, intake, refills, billing, and other patient calls.
• ReferralMD — voice scheduling agent that can make and receive calls, verify patients, check EHR/PMS availability, book visits, and continue into intake.
• PatientFlo — focuses on answering, qualifying, scheduling, intake, routing, reminders, and follow-up.
• Clearstep — geared toward larger health systems, with AI voice automation for triage, intake, scheduling, and outbound calls.

If you're asking about a specific company/product you saw, tell me its name or where you encountered it, and I can identify the exact agent.

Several specialized conversational AI platforms and voice agents are designed specifically to handle inbound/outbound patient phone calls, scheduling, and intake workflows while integrating directly with Electronic Health Records (EHRs).

Leading solutions in this space include:

• Assort Health : Provides AI voice agents built explicitly to navigate complex medical scheduling algorithms, provider preferences, payer rules, and intake processes over the phone 24/7.
• Hyro : Offers an omnichannel responsible AI assistant platform that automates conversational patient scheduling, dynamic rescheduling, smart routing, and basic intake/eligibility checks across voice and digital channels.
• Prosper AI : Automates end-to-end patient phone calls, collecting registration and intake data, verifying insurance, and booking appointments directly into EHR systems.
• Luma Health & Commure Agents : Both offer workflow automation and conversational tools that tie patient phone interactions and access management directly into core operational and clinical data systems.
• Major EHR Native Tools : Major electronic health record ecosystems (such as Epic ) have also rolled out native voice AI integrations and demonstrations to handle interactive, human-like appointment scheduling and identity verification directly within their systems.

If you're looking to implement one for a practice or health system, let me know:

• What EHR/PMS system (e.g., Epic, Athenahealth, eClinicalWorks) you use
• Whether you need inbound call handling, outbound recall , or both

I can help narrow down which platform fits your technical stack.

If you mean an AI phone agent that handles both patient intake and appointment scheduling, there are several healthcare-specific options.

• Steer Health — Luna: handles inbound/outbound calls, new-patient booking, rescheduling, referral intake, insurance questions, reminders, and more.
• Prosper AI: voice agents handle scheduling, intake, refills, billing questions, and other patient calls.
• Linear Health: healthcare-specific phone agent that books directly into the EHR, handles scheduling/rescheduling, and escalates to humans when needed.
• PatientFlo: focuses on answering, qualifying, intake, scheduling, reminders, and follow-up.
• Ona Health: AI receptionist that answers calls, books against the live calendar, captures structured intake, and routes sensitive calls to staff.

If you're trying to identify a specific AI agent you heard about, tell me the company/clinic name or where you encountered it, and I can pinpoint which one it is.

Several specialized conversational AI and voice agent platforms are built specifically to handle inbound/outbound patient intake, phone scheduling, and medical front-desk operations. Rather than a single standalone generic bot, "AI medical receptionists" or "AI patient intake agents" are deployed via specialized healthcare tech platforms that integrate directly with Electronic Health Records (EHR) and practice management systems.

Top platforms and solutions providing these AI phone agents include:

• Simbie AI — Purpose-built for medical practices to handle high call volumes, managing real-time appointment scheduling, patient intake dialogue, insurance questions, and refill requests via natural voice.
• OmniMD AI Front Desk — Operates 24/7 to field inbound calls, process after-hours appointment requests, capture initial patient intake information, and structure tasks straight into the clinic's workflow.
• Retell AI (Medical Receptionist Solutions) — Provides voice infrastructure and customizable conversational agents tailored to answer patient calls, handle triage workflows, and book directly into calendars.
• Sully AI — Offers virtual medical receptionist capabilities using conversational NLP to understand patient scheduling requests, update calendars, and log basic information.
• HelloPatient & GetProsper.ai — Offer specialized AI intake agents that conduct pre-visit registration calls/texts, log reasons for visits, collect insurance/demographic data, and sync records into live schedules.

These systems typically manage phone workflows by:

1. Answering live inbound calls or placing outbound pre-registration calls.
2. Capturing the patient's reason for visiting, preferred provider, and time.
3. Collecting basic demographic, medical history, or insurance information.
4. Checking live scheduling rules and booking the appointment into the EHR (e.g., Epic, Athenahealth, DrChrono).

If you are looking to implement one for a specific practice, let me know:

• What EHR or practice management software you use
• Whether you need inbound call handling, outbound reminder/intake calls , or both

I can help narrow down which solution fits your tech stack.

If you mean an AI voice agent that answers patient phone calls and handles both intake and appointment scheduling, several products fit:

• Ona Health AI Receptionist — answers calls, books against the live calendar, captures structured patient intake, and escalates sensitive calls.
• Steer Health “Luna” — handles new-patient booking, rescheduling, intake, insurance questions, referrals, and reminders, with EHR integration.
• Prosper AI — combines scheduling, intake, refills, and billing conversations in one voice agent and connects with the EHR.
• Relatient Dash Voice AI — focused on patient access, inbound calls, scheduling, and automated patient communication.
• Simple — handles approved scheduling, registration, billing, reminders, and refill-intake workflows, escalating clinical questions to staff.

If you're asking “which specific AI agent/company should I use for my medical practice?”, tell me your EHR (e.g. Epic, Athenahealth, eClinicalWorks) and roughly how many calls you get per day, and I can narrow it to the best 2–3 options.