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The top three brands captured 17.3% of direct mentions in AI Customer Support Chatbots.

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Market concentration

2026-08-10–2026-08-16

The top three brands captured 17.3% of direct mentions in AI Customer Support Chatbots.

The comparison uses each group's share of measured direct mentions.

Share of direct mentions

Top three brands17.3%

Other brands82.7%

share of answers

Evidence reviewed · as of Aug 16, 2026

Automated analysis2026-08-10–2026-08-16Public

More findings

Uber, Airport Pickups London, Waymo entered the Private Hire & Ride-Sharing Services top ten.

1UberEntered

2Airport Pickups LondonEntered

3Waymo

See who AI recommends

Entered

4AltoLeft

5WridzLeft

6WingzLeft

share of answers

The index2026-08-10–2026-08-16

The top three brands captured 13.4% of direct mentions in Private Hire & Ride-Sharing Services.

Share of direct mentions

Top three brands13.4%

Other brands86.6%

share of answers

The index2026-08-10–2026-08-16

Azure DevOps, monday dev entered the Agile Project and Issue Management Software top ten.

1Azure DevOpsEntered

2monday devEntered

3TestRailLeft

4SlackLeft

share of answers

The index2026-08-10–2026-08-16