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3CX is a business communications platform that combines a VoIP phone system with unified communications, including IP telephony, video conferencing, and a contact center with live chat. It supports messaging channels such as Live Chat, WhatsApp, and SMS, and offers AI analytics, transcription, and CRM/Workspace integrations (Microsoft 365, Google Workspace, MS Teams). It provides flexible deployment options (on-premise, hosted, or self-hosted) with BYO trunks/numbers, remote-working readiness, and a pricing model featuring no per-user monthly fees and a flat annual price, plus easy setup and pre-configured SIP trunks.
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